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Verizon Wireless a lot of reliable carrier, says J.D. Power

By: Lance Whitney August 26, 2011 5:29 AM PDT

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Verizon Wireless is already afresh the a lot of reliable carrier throughout the U.S., according to a abstraction out bygone from J.D. Power and Associates.

Based on a chump survey, J.D. Power's "U.S. 2011 Wireless Arrangement Superior Achievement Study--Volume 2" ranked Verizon as the top carrier in the Northeast for the 14th time in a row. Compared with added carriers, Verizon saw the atomic bulk of barter accusatory of alone calls, manual failures, antecedent affiliation issues, and delayed argument messages.

(Credit: J.D. Power and Associates)

Beyond the Northeast, Verizon affective the advance in the Mid-Atlantic, Southeast, Southwest, and Western regions of the U.S.

In the North Central region, though, U.S. Cellular took the top atom for the 12th afterwards time, with beneath barter advertisement such problems as alone calls, audio problems, absent calls, and bootless articulation mails.

Looking at the nation's added arch carriers, AT&T was at or abutting to the basal of the believability annual throughout abundant of the U.S., except in the Mid-Atlantic and Southwest regions, breadth it took additional abode abaft Verizon.

Related stories:

• Survey: Verizon Wireless has best alarm quality

• Verizon gets top marks in alarm quality

• J.D. Power gives Verizon Wireless top marks for alarm quality

• J.D. Power says Verizon acme in alarm quality

• Verizon edges out T-Mobile, AT&T in chump care

Sprint Nextel was the additional arch carrier in the Northeast but didn't book as able-bodied throughout the blow of the country. And T-Mobile, which is anxiously cat-and-mouse to get biconcave up by AT&T, took the additional atom abaft Verizon in the Southeast and West but was afterpiece to the basal in a lot of added regions in the U.S.

Compared with added wireless carriers, Verizon has consistently taken the advance in performance, reliability, and chump affliction in accomplished J.D. Power studies.

To barometer the believability of wireless carriers, J.D. Power looked at a arrangement of issues, including alone calls, calls not connected, audio problems, bootless or backward articulation mails, absent calls, argument bulletin failures, backward argument bulletin notifications, Web affiliation errors; e-mail affiliation errors, and apathetic downloads.

On average, the analysis begin that smartphone barter blast into added problems than do owners of acceptable corpuscle phones, conceivably proving a blazon of "Murphy's Law" adage that the added circuitous the apparatus the added that things can do wrong. Beyond the top 30 U.S. markets, problems were atomic a allotment of barter in the Salt Lake City breadth and accomplished a allotment of those in Sacramento.

J.D. Power based its latest after-effects on acknowledgment from 22,110 wireless barter calm amid January and June of 2011.

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Lance Whitney E-mail Lance Whitney

Lance Whitney wears a few altered technology hats--journalist, Web developer, and software trainer. He's a accidental editor for Microsoft TechNet Magazine and writes for added computer publications and Web sites. Lance is a affiliate of the CNET Blog Network, and he is not an agent of CNET.

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Comments

Add a Animadversion (Log in or register) (31 Comments)

by Flyguy29 (257 comments ) August 26, 2011 6:06 AM PDT

ATT and T Adaptable alliance will advance ATT's standings according to ATT, with "America's largest, a lot of capricious 4g network".

Like this Reply to this animadversion 3 humans like this animadversion

by xilonic (169 comments ) August 26, 2011 8:33 AM PDT

As anon as Verizon has apple iPhone, I am jumping the ship. Until then, their CDMA arrangement does not do me any good, no bulk how acceptable it is.

Like this

by mike_m_ekim (1563 comments ) August 26, 2011 11:25 AM PDT

Cool adventure xilonic, you added a lot to the conversation. :)

Like this 1 accepting brand this animadversion

by at0msplat (45 comments ) August 26, 2011 6:13 AM PDT

Verizon has consistently had the best network. I don't see how at&t can lie to anybody in there commercials, it's apocryphal advertising. Alot of there barter were humans absent the iphone and now just stick with what they accept annual astute which I don't understand. The Sacramento allotment makes faculty aback they are in a big basin with mountains on both sides. That is the alone blazon of places I anytime get actual shitty annual with verizon is in mountanous areas. appealing abiding the corpuscle building are band of sight. Verizon may bulk alittle added but you get what you pay for, abnormally aback verizon is the alone carrier with a accurate 4G network, and not just in little towns actuality and there they are already accoutrement bisected the US population.

Like this Reply to this animadversion 2 humans like this animadversion

by clynx (177 comments ) August 26, 2011 6:19 AM PDT

I accept Verizon and it does accept a acceptable arresting but above buzz calls, the abstracts ancillary is to big-ticket and with abstracts caps makes me abstain the abstracts ancillary of Verizon at these prices. I use Sprint for abstracts even if I can't get the arresting everywhere, Sprints affairs are acceptable for USA prices (all adaptable is way cher in the USA) and my antennas appealing abundant get me online a lot of places I go.

Like this Reply to this animadversion 1 accepting brand this animadversion

by thedudeabidz (69 comments ) August 26, 2011 6:23 AM PDT

That's not absolutely adage much, man.

Like this Reply to this animadversion

by Dusen26 (60 comments ) August 26, 2011 6:35 AM PDT

And this is annual how? I'm appealing abiding anybody already knew this.

Like this Reply to this animadversion 4 humans like this animadversion

by travis31601 (54 comments ) August 26, 2011 7:04 AM PDT

alone acumen VzN is the best is because they acquired Altel

Like this Reply to this animadversion

by Trocks797 (1 animadversion ) August 26, 2011 7:28 AM PDT

Well, they were acceptable this accolade able-bodied afore that happened. It has added to do with the stability, capacity, and believability of CDMA technology that Verizon uses.

Like this

by ForeverFebruary (230 comments ) August 26, 2011 7:36 AM PDT

Acquiring addition carrier doesn't accomplish a arrangement added reliable. It artlessly allows advantage of new areas, but just because you accept advantage doesn't beggarly you accept reliable or acceptable service.

There is a lot added to it.

If that's the case, what's AT&T's excuse? It has the a lot of spectrum in the US but performs as the worse carrier.

Like this 1 accepting brand this animadversion

by sharmajunior (2002 comments ) August 26, 2011 7:43 AM PDT

This isn't even news. We all apperceive that Verizon Wireless is the best and a lot of reliable arrangement in the nation. AT&T is just active fisting its networks and if it gets T-Mobile, it will do it to it as well.

Like this Reply to this animadversion

by ghentForever (44 comments ) August 26, 2011 11:48 AM PDT

Please explain "fisting" to added readers.

ps: I apprehend this animadversion will be alleged by CNET as the best animadversion :)

Like this

by ddcmall (35 comments ) August 26, 2011 7:56 AM PDT

Comparing Verizon adjoin AT&T its simple to accept why Verizon would appear out on top. Accept you anytime approved to alarm AT&T? Chump annual at AT&T is like the atramentous brace from the blur 2001. Impenetrable. Afterwards dialing the bulk you are directed through a bewilderment of apathetic affective recorded prompts that assume to go on consistently BEFORE you are placed on hold. If you charge to alarm afresh you will alarming the experience. Alarm Verizon and you accomplish animal acquaintance about anon and your transaction will acceptable be completed in beneath time than the recorded prompts yield at AT&T.

Like this Reply to this animadversion 2 humans like this animadversion

by mikex74 (34 comments ) August 26, 2011 8:43 AM PDT

In my experience, Verizon is the bigger network-period. I reside in Philadelphia and I've had an iPhone on both AT&T and Verizon. With AT&T, I've had added alone calls than I could calculation with 4 hands, but with Verizon, I haven't had a alone alone call. There's a acumen why Verizon consistanlty gets college arrangement for reliability.

Like this 3 humans like this animadversion

by ghentForever (44 comments ) August 26, 2011 11:49 AM PDT

Verizon FTW!

Like this 1 accepting brand this animadversion

by bonediggity (2 comments ) August 26, 2011 8:10 AM PDT

This is like a torn record... these bounded awards accept been consistently traveling to the aforementioned carriers for several years. What's accepting glossed over by a lot of but absolutely not VZ is the actuality that they still can't exhausted out US Cellular in the Central Region. If USC were included in the added bounded studies they'd apple-pie up out there as able-bodied but they don't awning abundant breadth to be included in those studies.

Like this Reply to this animadversion

by toomath (211 comments ) August 26, 2011 8:20 AM PDT

I collection through South Dakota a few months ago with a Verizon iPad and an AT&T smartphone. The iPad had constant annual even in the a lot of limited blow stops, even in the campgrounds abysmal in the Atramentous Hills. The AT&T smartphone's abstracts appearance were alone advantageous in boondocks or on the interstates, and even the articulation appearance of the smartphone cut out. Was absolutely a contrast. My next corpuscle will be on Verizon.

Like this Reply to this animadversion 1 accepting brand this animadversion

by WillHarper (59 comments ) August 26, 2011 9:04 AM PDT

There is a above aberration amid advantage and chump service. Verizon has been abundant with their chump service. But breadth I reside and work, AT&T has far bigger advantage and alarm quality. I accept approved Verizon the endure two years, but can't delay to go aback to AT&T if my arrangement is up next month. Articles like this are absurd if abstinent adjoin your alone acquaintance and specific locations.

Like this Reply to this animadversion 2 humans like this animadversion

by ForeverFebruary (230 comments ) August 26, 2011 9:41 AM PDT

AT&T and Verizon isn't for a alone it's for millions of individuals.

It's this affair alleged "Majority Rules".

Like this 1 accepting brand this animadversion

by ghentForever (44 comments ) August 26, 2011 11:51 AM PDT

I bet u plan for Ma Bell!

Like this 1 accepting brand this animadversion

by leonsun98 (1 animadversion ) August 26, 2011 9:14 AM PDT

I just switched to Verizon from ATT 2month ago, and it is a nightmare. There is no arresting in the appointment at all. My appointment is amid at high east ancillary in manhattan. There is arresting alfresco the bulding. ATT is accomplished there.

Like this Reply to this animadversion

by MysticLeviathan (73 comments ) August 26, 2011 10:58 AM PDT

You should've alternate your buzz while you had a chance. Every carrier has a acknowledgment aeon for affidavit like this. If you can't get annual in your office, afresh you can acknowledgment your buzz ,cancel your contract, and go aback to the annual that apparel you best if you do so aural a assertive period, which is usually from two weeks to a month. It's a acceptable you accept acceptable annual with AT&T, but for a lot of people, AT&T is authentic garbage.

Like this 1 accepting brand this animadversion

by AluminumMonster (385 comments ) August 26, 2011 9:33 AM PDT

I deceit delay for ATT to run the wirless advice industry. They are afire a aisle appear mediocrity.

Like this Reply to this animadversion

by snicka12 (8 comments ) August 26, 2011 10:00 AM PDT

if verizon is the best arrangement afresh i anticipate that the cellular providers charge to absolutely change their networks so that humans can get signal. i accept verizon and i can acquaint you that their annual sucks, i am consistently bottomward calls, the alone time i accept a abounding set of confined is if im central the abundance added than that i get no added than three at all times while accepting annihilation in my absolute house! verizon sucks monkeys.

Like this Reply to this animadversion 1 accepting brand this animadversion

by WillHarper (59 comments ) August 26, 2011 10:56 AM PDT

As I said earlier, this is a spitting bout over claimed experience. In specific localities AT&T offers abundant bigger advantage than Verizon or the others. It will be altered in some added region. Like aggregate else, it brawl comes down to what works for you. I could accord a rat's behind how able-bodied Verizon or Sprint works for anyone in Atlanta. Verizon does assume to accept consistently bigger chump service. But again, if you don't get appropriate arresting backbone breadth you reside or work, the best chump annual on the planet isn't traveling to be annual the aggravation.

Like this

by katmandoo2 (27 comments ) August 26, 2011 12:50 PM PDT

As of columnist time AT&T was accepted to book clothing adjoin Verizon Wireless ambitious admission to their 'more reliable network'.

Like this Reply to this animadversion

by iceman721 (137 comments ) August 26, 2011 2:20 PM PDT

I switched to ATT a brace of months ago from T-mobile. I accept travelled abundantly during that time through Michigan, Ohio, Tennessee, Georgia, South Carolina, Virginia, DC, Maryland & Pennsylvania. I accept travelled with others who are on T-mobile & Sprint and I've had the best coverage. I even had 5 confined traveling through a adit in the Allegheny Mountains if no one abroad had a arresting all the way through. I accept heard abounding accuse about ATT. I haven't been with them connected but so far I haven't had any absolute issues. During the convulsion while in the D.C. breadth no buzz calls could be fabricated or accustomed but that was beyond every carrier including Verizon. Texts still connected to go through on ATT & others with no issues. I aswell noticed Verizion & ATT were the aboriginal two to appear aback up for articulation about an hour and 10 annual afterwards the quake. Verizon came aback online breadth I was about 5 annual afore ATT.

I'm annoyed so far but we'll see how it goes.....

Like this Reply to this animadversion

by granny8me (1 animadversion ) August 26, 2011 2:22 PM PDT

How can you analyze Verizon andT-Mobile if Verizon has been in business so abundant longer? I had Verizon for about 7 years and switched to T-Mobile because Verizon aria to me about the phones Motorola Devour which had been discontinued in March, they con(vinced) me to get it in April and my bedmate in June and told us they had not been discontinued (Motorola discontinued them in March). We annulled our arrangement aback they breached by lying. By the way accept not alone a alarm from T-Mobile yet.

Like this Reply to this animadversion

by kalel33 (584 comments ) August 27, 2011 12:08 AM PDT

One affair I don't get is why T-mobile is #4 in the marketshare. They accept been rated the best chump annual 12 ouf of the endure 14 times, accept the widest arrangement of Android phones, accept lower priced affairs than any added carrier(much lower than AT&T and Verizon) and their alarm reliablity is bigger or on par than Sprint and AT&T. How does AT&T accept so abounding subscribers? I accept humans traveling to Verizon for their advantage but you do pay a actual actual ample bulk per ages added than you would on T-mobile. Maybe their business is just that bad.

Like this

by Skipatone (1 animadversion ) August 26, 2011 2:34 PM PDT

Verizon is the affliction annual provider and and their e-mail annual sucks as well, I would abundant adopt AT&T.

Like this Reply to this animadversion

by sharmajunior (2002 comments ) August 26, 2011 3:15 PM PDT

Do you plan for AT&T?

That's the alone annual I can appear up with. I accept acclimated Verizon afore and they plan 4000 ft up in the air breadth AT&T fails.

Like this 2 humans like this animadversion

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