verizon wireless verizon wireless verizon wireless

Rewritten Article


assurance in with

log in

accompany CNET



You are here:News



How To

Latest News



Business Tech

Green Tech






Added Menu






Filed Under:


Digital Media


Verizon Wireless a lot of reliable carrier, says J.D. Power

By: Lance Whitney August 26, 2011 5:29 AM PDT





Verizon Wireless is already afresh the a lot of reliable carrier throughout the U.S., according to a abstraction out bygone from J.D. Power and Associates.

Based on a chump survey, J.D. Power's "U.S. 2011 Wireless Arrangement Superior Achievement Study--Volume 2" ranked Verizon as the top carrier in the Northeast for the 14th time in a row. Compared with added carriers, Verizon saw the atomic bulk of barter accusatory of alone calls, manual failures, antecedent affiliation issues, and delayed argument messages.

(Credit: J.D. Power and Associates)

Beyond the Northeast, Verizon affective the advance in the Mid-Atlantic, Southeast, Southwest, and Western regions of the U.S.

In the North Central region, though, U.S. Cellular took the top atom for the 12th afterwards time, with beneath barter advertisement such problems as alone calls, audio problems, absent calls, and bootless articulation mails.

Looking at the nation's added arch carriers, AT&T was at or abutting to the basal of the believability annual throughout abundant of the U.S., except in the Mid-Atlantic and Southwest regions, breadth it took additional abode abaft Verizon.

Related stories:

• Survey: Verizon Wireless has best alarm quality

• Verizon gets top marks in alarm quality

• J.D. Power gives Verizon Wireless top marks for alarm quality

• J.D. Power says Verizon acme in alarm quality

• Verizon edges out T-Mobile, AT&T in chump care

Sprint Nextel was the additional arch carrier in the Northeast but didn't book as able-bodied throughout the blow of the country. And T-Mobile, which is anxiously cat-and-mouse to get biconcave up by AT&T, took the additional atom abaft Verizon in the Southeast and West but was afterpiece to the basal in a lot of added regions in the U.S.

Compared with added wireless carriers, Verizon has consistently taken the advance in performance, reliability, and chump affliction in accomplished J.D. Power studies.

To barometer the believability of wireless carriers, J.D. Power looked at a arrangement of issues, including alone calls, calls not connected, audio problems, bootless or backward articulation mails, absent calls, argument bulletin failures, backward argument bulletin notifications, Web affiliation errors; e-mail affiliation errors, and apathetic downloads.

On average, the analysis begin that smartphone barter blast into added problems than do owners of acceptable corpuscle phones, conceivably proving a blazon of "Murphy's Law" adage that the added circuitous the apparatus the added that things can do wrong. Beyond the top 30 U.S. markets, problems were atomic a allotment of barter in the Salt Lake City breadth and accomplished a allotment of those in Sacramento.

J.D. Power based its latest after-effects on acknowledgment from 22,110 wireless barter calm amid January and June of 2011.

inShare24 Share Print E-mail

Lance Whitney E-mail Lance Whitney

Lance Whitney wears a few altered technology hats--journalist, Web developer, and software trainer. He's a accidental editor for Microsoft TechNet Magazine and writes for added computer publications and Web sites. Lance is a affiliate of the CNET Blog Network, and he is not an agent of CNET.


Arrangement access,

Claimed communications



U.S. Cellular,

Sprint Nextel,


J.D. Power,

wireless carriers,

Verizon Wireless

Recent posts from Wireless

A beginner's adviser to telecom jargon, allotment 7

Netflix al of a sudden works on a lot of Android devices

Android app gives you chargeless Web admission via texting

Republicans seek answers from DOJ on AT&T alliance suit

Windows 8 book from Samsung has Intel inside

iPhone 5 rumor roundup

AT&T responds to Justice Department lawsuit

Sprint iPhone, absolute data? Not for long


Without AT&T, what's next for T-Mobile? (Ask Maggie)

AT&T and T-Mobile: Wireless megamerger (roundup)

The actual athirst smartphone abstracts user

T-Mobile could be torn up, analyst says

Sprint files clothing to block AT&T's T-Mobile merger

No Samsung Galaxy S II on Verizon? No botheration (Ask Maggie)

T-Mobile sans AT&T faces big 4G gap

Sprint offers the a lot of abstracts blast for the buck


Add a Animadversion (Log in or register) (31 Comments)

by Flyguy29 (257 comments ) August 26, 2011 6:06 AM PDT

ATT and T Adaptable alliance will advance ATT's standings according to ATT, with "America's largest, a lot of capricious 4g network".

Like this Reply to this animadversion 3 humans like this animadversion

by xilonic (169 comments ) August 26, 2011 8:33 AM PDT

As anon as Verizon has apple iPhone, I am jumping the ship. Until then, their CDMA arrangement does not do me any good, no bulk how acceptable it is.

Like this

by mike_m_ekim (1563 comments ) August 26, 2011 11:25 AM PDT

Cool adventure xilonic, you added a lot to the conversation. :)

Like this 1 accepting brand this animadversion

by at0msplat (45 comments ) August 26, 2011 6:13 AM PDT

Verizon has consistently had the best network. I don't see how at&t can lie to anybody in there commercials, it's apocryphal advertising. Alot of there barter were humans absent the iphone and now just stick with what they accept annual astute which I don't understand. The Sacramento allotment makes faculty aback they are in a big basin with mountains on both sides. That is the alone blazon of places I anytime get actual shitty annual with verizon is in mountanous areas. appealing abiding the corpuscle building are band of sight. Verizon may bulk alittle added but you get what you pay for, abnormally aback verizon is the alone carrier with a accurate 4G network, and not just in little towns actuality and there they are already accoutrement bisected the US population.

Like this Reply to this animadversion 2 humans like this animadversion

by clynx (177 comments ) August 26, 2011 6:19 AM PDT

I accept Verizon and it does accept a acceptable arresting but above buzz calls, the abstracts ancillary is to big-ticket and with abstracts caps makes me abstain the abstracts ancillary of Verizon at these prices. I use Sprint for abstracts even if I can't get the arresting everywhere, Sprints affairs are acceptable for USA prices (all adaptable is way cher in the USA) and my antennas appealing abundant get me online a lot of places I go.

Like this Reply to this animadversion 1 accepting brand this animadversion

by thedudeabidz (69 comments ) August 26, 2011 6:23 AM PDT

That's not absolutely adage much, man.

Like this Reply to this animadversion

by Dusen26 (60 comments ) August 26, 2011 6:35 AM PDT

And this is annual how? I'm appealing abiding anybody already knew this.

Like this Reply to this animadversion 4 humans like this animadversion

by travis31601 (54 comments ) August 26, 2011 7:04 AM PDT

alone acumen VzN is the best is because they acquired Altel

Like this Reply to this animadversion

by Trocks797 (1 animadversion ) August 26, 2011 7:28 AM PDT

Well, they were acceptable this accolade able-bodied afore that happened. It has added to do with the stability, capacity, and believability of CDMA technology that Verizon uses.

Like this

by ForeverFebruary (230 comments ) August 26, 2011 7:36 AM PDT

Acquiring addition carrier doesn't accomplish a arrangement added reliable. It artlessly allows advantage of new areas, but just because you accept advantage doesn't beggarly you accept reliable or acceptable service.

There is a lot added to it.

If that's the case, what's AT&T's excuse? It has the a lot of spectrum in the US but performs as the worse carrier.

Like this 1 accepting brand this animadversion

by sharmajunior (2002 comments ) August 26, 2011 7:43 AM PDT

This isn't even news. We all apperceive that Verizon Wireless is the best and a lot of reliable arrangement in the nation. AT&T is just active fisting its networks and if it gets T-Mobile, it will do it to it as well.

Like this Reply to this animadversion

by ghentForever (44 comments ) August 26, 2011 11:48 AM PDT

Please explain "fisting" to added readers.

ps: I apprehend this animadversion will be alleged by CNET as the best animadversion :)

Like this

by ddcmall (35 comments ) August 26, 2011 7:56 AM PDT

Comparing Verizon adjoin AT&T its simple to accept why Verizon would appear out on top. Accept you anytime approved to alarm AT&T? Chump annual at AT&T is like the atramentous brace from the blur 2001. Impenetrable. Afterwards dialing the bulk you are directed through a bewilderment of apathetic affective recorded prompts that assume to go on consistently BEFORE you are placed on hold. If you charge to alarm afresh you will alarming the experience. Alarm Verizon and you accomplish animal acquaintance about anon and your transaction will acceptable be completed in beneath time than the recorded prompts yield at AT&T.

Like this Reply to this animadversion 2 humans like this animadversion

by mikex74 (34 comments ) August 26, 2011 8:43 AM PDT

In my experience, Verizon is the bigger network-period. I reside in Philadelphia and I've had an iPhone on both AT&T and Verizon. With AT&T, I've had added alone calls than I could calculation with 4 hands, but with Verizon, I haven't had a alone alone call. There's a acumen why Verizon consistanlty gets college arrangement for reliability.

Like this 3 humans like this animadversion

by ghentForever (44 comments ) August 26, 2011 11:49 AM PDT

Verizon FTW!

Like this 1 accepting brand this animadversion

by bonediggity (2 comments ) August 26, 2011 8:10 AM PDT

This is like a torn record... these bounded awards accept been consistently traveling to the aforementioned carriers for several years. What's accepting glossed over by a lot of but absolutely not VZ is the actuality that they still can't exhausted out US Cellular in the Central Region. If USC were included in the added bounded studies they'd apple-pie up out there as able-bodied but they don't awning abundant breadth to be included in those studies.

Like this Reply to this animadversion

by toomath (211 comments ) August 26, 2011 8:20 AM PDT

I collection through South Dakota a few months ago with a Verizon iPad and an AT&T smartphone. The iPad had constant annual even in the a lot of limited blow stops, even in the campgrounds abysmal in the Atramentous Hills. The AT&T smartphone's abstracts appearance were alone advantageous in boondocks or on the interstates, and even the articulation appearance of the smartphone cut out. Was absolutely a contrast. My next corpuscle will be on Verizon.

Like this Reply to this animadversion 1 accepting brand this animadversion

by WillHarper (59 comments ) August 26, 2011 9:04 AM PDT

There is a above aberration amid advantage and chump service. Verizon has been abundant with their chump service. But breadth I reside and work, AT&T has far bigger advantage and alarm quality. I accept approved Verizon the endure two years, but can't delay to go aback to AT&T if my arrangement is up next month. Articles like this are absurd if abstinent adjoin your alone acquaintance and specific locations.

Like this Reply to this animadversion 2 humans like this animadversion

by ForeverFebruary (230 comments ) August 26, 2011 9:41 AM PDT

AT&T and Verizon isn't for a alone it's for millions of individuals.

It's this affair alleged "Majority Rules".

Like this 1 accepting brand this animadversion

by ghentForever (44 comments ) August 26, 2011 11:51 AM PDT

I bet u plan for Ma Bell!

Like this 1 accepting brand this animadversion

by leonsun98 (1 animadversion ) August 26, 2011 9:14 AM PDT

I just switched to Verizon from ATT 2month ago, and it is a nightmare. There is no arresting in the appointment at all. My appointment is amid at high east ancillary in manhattan. There is arresting alfresco the bulding. ATT is accomplished there.

Like this Reply to this animadversion

by MysticLeviathan (73 comments ) August 26, 2011 10:58 AM PDT

You should've alternate your buzz while you had a chance. Every carrier has a acknowledgment aeon for affidavit like this. If you can't get annual in your office, afresh you can acknowledgment your buzz ,cancel your contract, and go aback to the annual that apparel you best if you do so aural a assertive period, which is usually from two weeks to a month. It's a acceptable you accept acceptable annual with AT&T, but for a lot of people, AT&T is authentic garbage.

Like this 1 accepting brand this animadversion

by AluminumMonster (385 comments ) August 26, 2011 9:33 AM PDT

I deceit delay for ATT to run the wirless advice industry. They are afire a aisle appear mediocrity.

Like this Reply to this animadversion

by snicka12 (8 comments ) August 26, 2011 10:00 AM PDT

if verizon is the best arrangement afresh i anticipate that the cellular providers charge to absolutely change their networks so that humans can get signal. i accept verizon and i can acquaint you that their annual sucks, i am consistently bottomward calls, the alone time i accept a abounding set of confined is if im central the abundance added than that i get no added than three at all times while accepting annihilation in my absolute house! verizon sucks monkeys.

Like this Reply to this animadversion 1 accepting brand this animadversion

by WillHarper (59 comments ) August 26, 2011 10:56 AM PDT

As I said earlier, this is a spitting bout over claimed experience. In specific localities AT&T offers abundant bigger advantage than Verizon or the others. It will be altered in some added region. Like aggregate else, it brawl comes down to what works for you. I could accord a rat's behind how able-bodied Verizon or Sprint works for anyone in Atlanta. Verizon does assume to accept consistently bigger chump service. But again, if you don't get appropriate arresting backbone breadth you reside or work, the best chump annual on the planet isn't traveling to be annual the aggravation.

Like this

by katmandoo2 (27 comments ) August 26, 2011 12:50 PM PDT

As of columnist time AT&T was accepted to book clothing adjoin Verizon Wireless ambitious admission to their 'more reliable network'.

Like this Reply to this animadversion

by iceman721 (137 comments ) August 26, 2011 2:20 PM PDT

I switched to ATT a brace of months ago from T-mobile. I accept travelled abundantly during that time through Michigan, Ohio, Tennessee, Georgia, South Carolina, Virginia, DC, Maryland & Pennsylvania. I accept travelled with others who are on T-mobile & Sprint and I've had the best coverage. I even had 5 confined traveling through a adit in the Allegheny Mountains if no one abroad had a arresting all the way through. I accept heard abounding accuse about ATT. I haven't been with them connected but so far I haven't had any absolute issues. During the convulsion while in the D.C. breadth no buzz calls could be fabricated or accustomed but that was beyond every carrier including Verizon. Texts still connected to go through on ATT & others with no issues. I aswell noticed Verizion & ATT were the aboriginal two to appear aback up for articulation about an hour and 10 annual afterwards the quake. Verizon came aback online breadth I was about 5 annual afore ATT.

I'm annoyed so far but we'll see how it goes.....

Like this Reply to this animadversion

by granny8me (1 animadversion ) August 26, 2011 2:22 PM PDT

How can you analyze Verizon andT-Mobile if Verizon has been in business so abundant longer? I had Verizon for about 7 years and switched to T-Mobile because Verizon aria to me about the phones Motorola Devour which had been discontinued in March, they con(vinced) me to get it in April and my bedmate in June and told us they had not been discontinued (Motorola discontinued them in March). We annulled our arrangement aback they breached by lying. By the way accept not alone a alarm from T-Mobile yet.

Like this Reply to this animadversion

by kalel33 (584 comments ) August 27, 2011 12:08 AM PDT

One affair I don't get is why T-mobile is #4 in the marketshare. They accept been rated the best chump annual 12 ouf of the endure 14 times, accept the widest arrangement of Android phones, accept lower priced affairs than any added carrier(much lower than AT&T and Verizon) and their alarm reliablity is bigger or on par than Sprint and AT&T. How does AT&T accept so abounding subscribers? I accept humans traveling to Verizon for their advantage but you do pay a actual actual ample bulk per ages added than you would on T-mobile. Maybe their business is just that bad.

Like this

by Skipatone (1 animadversion ) August 26, 2011 2:34 PM PDT

Verizon is the affliction annual provider and and their e-mail annual sucks as well, I would abundant adopt AT&T.

Like this Reply to this animadversion

by sharmajunior (2002 comments ) August 26, 2011 3:15 PM PDT

Do you plan for AT&T?

That's the alone annual I can appear up with. I accept acclimated Verizon afore and they plan 4000 ft up in the air breadth AT&T fails.

Like this 2 humans like this animadversion


Add a comment

Log in or actualize an annual to cavalcade a comment.ORQuickly assurance in with:

Animadversion SUBMIT

The announcement of advertisements, profanity, or claimed attacks is prohibited. Click actuality to analysis our Terms of Use.


Sprint iPhone, absolute data? Not for long

September 9, 2011 9:53 AM PDT

Apple iPads, iPhones get Flash video at last

September 9, 2011 6:41 AM PDT

Google Street View's naked lady

September 10, 2011 8:24 AM PDT

HP TouchPad awning can now abutment Android

September 7, 2011 9:38 AM PDT

Sprint reportedly prepping for iPhone 5

September 8, 2011 8:35 AM PDT

About Wireless

Check out the latest communications technology annual on CNET News, featuring the latest on corpuscle phones, adaptable gear, VoIP, and Internet admission via broadband and wireless connections.

Subscribe to this augment Subscribe via RSS

Click this hotlink to appearance as XML.

Add this augment to your online annual reader





Click Here

Inside CNET News

Scroll Left Scroll Right

Business Tech

This Day in Tech: Abstracts from Stanford Hospital patients begin online

Too active to accumulate up with the tech news? Actuality are some of the added absorbing belief from CNET for Friday, September 9.


Top-rated reviews of the anniversary (photos) Top-rated reviews of the anniversary (photos)

Apple Talk

Adobe's acceptable anniversary (Apple Talk Weekly)

In this week's column, CNET's Josh Lowensohn talks about Adobe's contempo successes on two of Apple's platforms. He aswell looks at this week's big annual and rumors, and answers your questions.

Above Binary

An central attending at the testing of Windows Buzz 7

In allotment three of a behind-the-scenes attending at the development of Microsoft's new buzz software, Ina Fried takes a attending at Redmond's massive testing operation.


Flip architect launches broiled cheese business Flip architect launches broiled cheese business


A beginner's adviser to telecom jargon, allotment 7

A attending at chipsets, Enhanced 911, and why breaking up is harder to do (for companies).


StubHub ally with SF Giants on adaptable ticketing StubHub ally with SF Giants on adaptable ticketing

Geek Gestalt

Trying out Inmarsat's bunched IsatPhone Pro

There's something agitative about accepting in limited places and affairs out a digital phone. Inmarsat's newest accessory is baby and ablaze and offers simple abstracts capabilities like argument messaging and e-mail.

The Space Shot

Falling science digital poses little risk, NASA says

An old NASA digital is accepted to abatement aback into the atmosphere backward this month, consistent in a battery of debris, added than 1,000 pounds of which will hit the ground. But experts say accessible accident is minimal.


Extremity injuries affect bags in Iraq and Afghanistan Extremity injuries affect bags in Iraq and Afghanistan


Netflix al of a sudden works on a lot of Android devices

Latest adaptation of alive service's app now works on all FroYo and Gingerbread phones.

The Car Tech blog

Shopping for an EV? Head to the mall

Electric-car startup Coda Automotive opened up its aboriginal Apple-inspired retail aperture in a Los Angeles mall.


All Reviews


Car Tech

Corpuscle Phones

Digital Cameras





All News

Business Tech


Cutting Edge

Green Tech




Add Your Software

All Downloads



Software Deals




All Videos

Apple Byte

Buzz Report

CNET Top 5




About CBS Interactive

About CNET

CNET Deals

CNET Forums

CNET Mobile

CNET Site Map

CNET Widgets


Help Center




Accompany us on






Apple iPhone,

Apple iPod,


Apple iPad,


Windows 7,

CES 2011,

Google Android,

HTC phones,

Android phones

1 verizon wireless 54,439
2 verizon wireless customer service 3,188
3 verizon wireless iphone 1,425
4 verizon wireless customer service phone number 411
5 verizon wireless internet 403
6 my verizon wireless 360
7 verizon wireless stores 342
8 verizon wireless plans 309
9 verizon wireless amphitheater 241
10 verizon wireless center 218
11 verizon wireless internet service 212
12 iphone and verizon wireless 201
13 verizon wireless droid 192
14 verizon wireless music center noblesville in 172
15 verizon wireless sign in 155
16 verizon wireless ringback tones 154
17 verizon wireless broadband 150
18 verizon wireless music center noblesville seating chart 137
19 refurbished verizon wireless cell phones 135
20 free ringtones for lg verizon wireless p 131
21 supastishun's ringtones are at verizon wireless 130
22 verizon wireless music 130
23 sch-u740 verizon wireless - mobile phones samsung 127
24 verizon wireless internet access 127
25 verizon wireless prepaid international calling card 126
26 verizon wireless international calling plan 125
27 verizon wireless iphone news 124
28 camera phones from verizon wireless 122
29 setting up verizon wireless modem 121
30 verizon wireless apple iphone 119

31 verizon wireless usa 117
32 verizon wireless customer complaints 115
33 verizon wireless music center 115
34 verizon cell phones and wireless service 114
35 verizon wireless family plans 113
36 cell phones and verizon wireless 112
37 onstar with verizon wireless service 111
38 verizon wireless internet card 104
39 verizon wireless network extender 99
40 verizon wireless new cell phones 98

41 best verizon wireless cell phones 97
42 verizon wireless prepaid refill cards 97
43 download ring tones for verizon wireless 95
44 cell phones for verizon wireless 92
45 how can you unlock verizon wireless phon 92
46 verizon dsl macbook wireless internet troubleshooting 92
47 personal email plans verizon wireless 91
48 verizon wireless international calling 89
49 changing phones with verizon wireless 88
50 4g verizon wireless 83

51 new cell phones coming out for verizon wireless 79
52 verizon wireless data plans 79
53 iphone for verizon wireless 76
54 bon jovi ringtones for verizon wireless 75
55 verizon wireless 4g 75
56 verizon wireless dsl 75
57 free verizon wireless prepaid minutes 72
58 verizon wireless home page 72
59 where can i check my verizon wireless account 72
60 free ringtones for verizon wireless phon 71

61 free phones from verizon wireless 70
62 verizon wireless customer appreciation center texas 68
63 verizon wireless laptop internet 67
64 verizon wireless pay as you go 64
65 verizon wireless broadband internet 63
66 verizon wireless store 62
67 verizon wireless aim cell phones 60
68 verizon wireless cell phone online activation 59
69 verizon internet wireless 59
70 verizon wireless cell phones without plan 58

71 verizon dsl wireless connection problems 57
72 free verizon wireless phones that requir 55
73 verizon wireless internet connection moto q9c 55
74 verizon wireless amphitheater st louis 54
75 verizon wireless ampitheater 54
76 verizon wireless com 54
77 compare verizon and at&t wireless plans 54
78 verizon wireless calling plans 53
79 verizon wireless camera cell phone 53
80 apple computers with verizon internet wireless

81 compare verizon & sprint wireless 53
82 verizon laptop wireless 53
83 verizon dsl wireless set up 52
84 verizon internet wireless services 52
85 verizon phones with wireless internet 52
86 best deals on verizon wireless plans 51
87 compare sprint & verizon wireless plans 51
88 verizon wireless internet connection 51
89 verizon wireless amphitheatre 50
90 verizon wireless employee discount teachers 48

91 verizon wireless pay as you go phones 48
92 verizon wireless discounts 47
93 verizon wireless ipad 47
94 verizon wireless picture place 47
95 internet usage verizon wireless games 45
96 pictures of verizon wireless phones 44
97 verizon wireless internet services 43
98 verizon wireless modem 42
99 free verizon wireless prepaid cards 40
100 seating chart for verizon wireless music center indianapolis indiana 40 53